Updates on 10/26/2021
Our general conditions consist of the following titles:
I. Terms of use for the website and for the Tour-Guides.fr application

II. General conditions of the company Tour-Guides.fr.

III. General conditions of the tourist activity provider

The company Tour-Guides.fr, as an intermediary, supports on this online booking platform, visitors and providers of tourist activities.
Besides, the company Tour-Guides.fr, via this online platform, also allows some cooperation partners (sub-intermediaries / cooperation partners) to book tourist activities from the service provider. The use of this online reservation platform by a sub-intermediary or a partner implies a contractual agreement for which the company Tour-Guides.fr has given its prior written consent.
The contracts relating to tourist activities are concluded directly between the users of this online platform and the providers of tourist activities. When users reserve on a partner platform or when a sub-intermediary makes a reservation on behalf of a user of a partner platform, a special contract between the user and the service provider will be formed directly. The company Tour-Guides.fr is not a party to the contract for the tourist activities offered by this online reservation platform.


I. Conditions of use for the Tour-Guides.fr website and for the Tour-Guides.fr application

  1. Who has the status of operator?

Lower parts and contents such as texts, images, videos, provision of services and all other information contained therein constitute the entire website. You can contact the company Tour-Guides.fr by e-mail (https://www.tour-guides.fr/contact).

Reservations made on the reservation platform are subject to the general conditions of Tour-Guides.fr as well as the general conditions of tourist activity providers.

  1. Scope of the conditions of use

These terms of use (the "conditions of use") apply in conjunction with the data protection declaration ("Data protection provisions") for all forms of use. The use of the website requires each visitor ("User" or "you"), acceptance of the conditions of use as well as reading and understanding the data protection directive. The total or partial use of the website means that you have carefully read its conditions of use as well as its declaration of protection of computer data and that you have assimilated them. It is indeed imperative that you approve all the provisions relating to these conditions of use.

  1. Lack of quality of supply

All data shared on this website is for informational purposes.. This information does not constitute an offer as of right from our company.. A legally binding contract is concluded only with the providers of tourist activities presented on our site by means of a reservation request on our online platform, that the service provider accepts in accordance with our general conditions.

  1. No warranty

Although Tour-Guides.fr is concerned with ensuring the accuracy of the content displayed on its website, the company Tour-Guides.fr neither formally nor implicitly covers a guarantee as to the completeness, relevance, the reliability and timeliness of the information communicated on this website. The Tour-Guides.fr company cannot also ensure their functionality for particular or foreign purposes. (All information provided by a third party is included). The company Tour-Guides.fr reserves the right to modify, to improve or remove at any time without notice the content of this website as well as its composition or use. The company Tour-Guides.fr is also not required to remove obsolete content or to qualify it as such. The company Tour-Guides.fr is entitled to totally or partially block access to this website for users or to offer them access under certain conditions. The company Tour-Guides.fr neither formally nor implicitly covers a guarantee as to the availability of the website or its functions., in particular its absence of vices. It is also not guaranteed that the website and its entire infrastructure are immune to all viruses or similar harmful software.. Tour-Guides.fr cannot therefore guarantee that there will be no technical problem on the website or that it will be modified by the acts of an incompetent third party for this purpose..

  1. Limitation of liability for part I of the general conditions

The responsibility of the company Tour-Guides.fr, of its legal representatives, of its independent contractual partners, of its own employees and executives as well as self-employed persons is excluded. Indeed, is also excluded, liability for damages relating to their access (or the impossibility of access) to the website or damage relating to a possible error or omissions or results achieved following the use of the website, regardless of their cause. On the other hand, liability is not excluded for damage caused intentionally or by gross negligence to the extent that applicable law provides for it. Thereby, the limitations of liability do not apply within the framework of the guarantees granted, of attacks on life, of attacks on physical integrity and health as well as for the provisions of the French code relating to product liability.

  1. Content from third parties, links to other websites

The Tour-Guides.fr company is not responsible for content from third parties (this also includes the activities that can be booked and the information about them), insofar as these are made available on the website as well as the content linked to the website or referred to the website. These contents are neither recommended nor approved by the company Tour-Guides.fr. The company Tour-Guides.fr does not accept any liability whatsoever.. Use of the links of the company Tour-Guides.fr, directing to other websites is carried out at its own risk. The company Tour-Guides.fr therefore recommends reading the guidelines of said websites and checking their approaches to the use of personal data. If you had to suspect illegal content, please let us know by e-mail at the following address : assistance@tour-guides.fr

  1. Limited authorization for the Tour-Guides.fr application

The company Tour-Guides.fr hereby places, the Tour-Guides.fr application at your disposal. This application guarantees you a non-exclusive right, not transferable, cannot be licensed, revocable, tax free and worldwide, subject to compliance with these conditions of use from this day and in the future. The Tour-Guides.fr application can (i) be used exclusively in object code format and for personal purposes (if you are a consumer or for internal business purposes (if you are a business). The number of copies and backup copies of the Tour-Guides.fr application that can be made must not exceed the necessary legal use. (iii) It is forbidden for third parties to copy the Tour-Guides.fr application, to adapt it, redevelop it, decompile it, dislocate it, modify it, readjust it or take the initiative to partially or fully correct faults within the Tour-Guides.fr application. (iv) Non-expensive rental as well as expensive rental, the sub-license, the translation, fusion, the adjustment and modification of the Tour-Guides.fr application are prohibited. (v) Disassembly, decompilation, reverse engineering („ Reverse Engineering“) or the partial or full use of the source code as a basis for other programs including any attempts at such activities are prohibited.

  1. Intellectual property rights

Respect for literary and artistic property rights and / or other rights devoted to intellectual works between you and the company Tour-Guides.fr is guaranteed by the website. You do not acquire any rights for the website and possibly for the names, trade names and signs of any kind (brands included) published on the website. Access to the website and its display are permitted. However, you are prohibited from integrating the website with other websites or copying it., display it, license him, publish it, download it, load it online, send it or illustrate it in another way without our prior written consent.

  1. Modifications of the conditions of use

The company Tour-Guides.fr reserves the right to modify these conditions of use at any time. Changes have immediate effect. If the company Tour-Guides.fr had to make changes, these would take effect when they are posted on the website. The Tour-Guides.fr company expects you to consult this point 9 on a regular basis so that you are informed at all times of our current conditions of use.. You automatically approve the changes when you later use the website.

  1. Applicable law and competent court

The law of the Republic of France is applicable and the United Nations Convention on Contracts for the International Sale of Goods does not apply. If you have made the use in the capacity of consumer and at the time of use, your habitual residence is in another state, the choice as to the applicable law mentioned in sentence 1 will not affect the application of the mandatory standards of that other State. Local courts have exclusive jurisdiction, insofar as the user is a trader within the meaning of the French Commercial Code or has no fixed domicile in France at the time of the institution of proceedings. This has no impact on courts considered imperatively competent by law.
Tour-Guides.fr

II. The company Tour-Guides.fr - General conditions for the user regarding all the offers offered on the online platform Tour-Guides.fr

  1. Introduction

1.1 The Company Tour-Guides.fr operates an intermediation platform for offers relating to tourist activities. The platform of the company Tour-Guides.fr thus offers online offers via its website and its applications.. The website and its applications will refer later in these general conditions, "The Tour-Guides.fr platform". Users have the option, on the Tour-Guides.fr platform, to find and book tours, activities and tourist adventures throughout France. All the offers offered on our online platform cover guided tours, cooking classes, sightseeing bus tours, canal tours, places for tourist attractions as well as many others. Offers are published online by a multitude of local providers throughout France (" service providers ") with whom the respective contract for the provision of tourist services is formed (" service contract "). Information relating to the services provided by service providers can be consulted on the Tour-Guides.fr platform.. It is also possible to make reservations.
1.2 The company Tour-Guides.fr is aimed at both consumers and professionals. For the purpose of these general conditions, the following provisions apply :
a. A "consumer" is any natural person who concludes a contract for a use that can be considered mainly as foreign to his commercial or liberal professional activity.
b. A "professional" is any natural or legal person, or a partnership with legal capacity acting in the exercise of its commercial or liberal professional activity when entering into a contract
c. A "user" is any natural person unless they are specifically registered as a legal person with the company Tour-Guides.fr. Use by action and by omission under the registration of a legal person is imputed to the natural person unless he is acting under a power of attorney for the legal person. Sub-intermediaries are also subsequently considered as "users".

  1. Subject of part II of these general conditions

These general conditions apply to any use of the Tour-Guides.fr platform, via Internet or via apps. The contractual relationship between the user and the company Tour-Guides.fr in principle only includes the compliant intermediation of users with the respective service providers or the transmission of user data from a sub-intermediary. The company Tour-Guides.fr does not have the capacity of organizer. It also does not have the quality of lessor, as a seller or contractual partner with regard to the service contract concluded with the user. This part II of the general conditions applies to the offers offered on the Tour-Guides.fr platform and for the intermediation of users with service providers. This part II of the general conditions applies to the use of the Tour-Guides.fr platform by cooperation partners (sub-intermediaries / cooperation partners) subject to specific contractual agreements agreed with the respective cooperation partner. The conditions of the respective service contract between users and service providers are subject to the provisions of Part III of these general conditions..

  1. The record

3.1 The use of the offers offered on the Tour-Guides.fr platform can in principle be carried out anonymously.
3.2 Certain uses of the Tour-Guides.fr platform, such as making reservations, require registration. During registration, the user sends an electronic registration form and accepts the general conditions. Registration by the company Tour-Guides.fr is successful only after the user has confirmed it to the e-mail address that the user has previously provided. Natural persons who have reached the end of their 18th year are authorized to register. The user is required to keep the password he assigned to himself secret and to reasonably avoid any possibility of knowledge by a third party.
3.3 The creation of several user accounts for the same natural or legal person is illegal. The user account is not transferable.

  1. Services of the company Tour-Guides.fr / conclusion of the contract

4.1 After the user has entered his wishes on the Tour-Guides.fr platform (for example its destination, the nature of the tour, the time the tour starts, the number of participants and the choice of prices), the company Tour-Guides.fr presents the user with information relating to service providers ("Service information"). Based on this information and possibly after checking availability, the user can, by reservation, issue a contract proposal which will be redirected to the respective provider, knowing that the sub-intermediaries act in this case on behalf of the user who benefited from the intermediation. To do this, it is necessary to choose and add to cart, by clicking on the "confirm and reserve" button.
4.2 The offer from the user is valid for 5 working days (cf. point 5 of part III of the general conditions applicable to providers of tourist activities).
4.3 The company Tour-Guides.fr informs users of the conditions of transport and sale of service providers relating to their contractual relationship with users as well as their services. These conditions can be found in the respective calls for tenders. It is the user's responsibility to meet and comply with these conditions. The provider reserves the right not to allow users to access the activity or to exclude them if they do not meet these conditions. In this case, the price paid will not be refunded.
4.4 The company Tour-Guides.fr makes available to the user, a reservation confirmation in the name and under the mandate of the service provider as well as a payment confirmation. The use per se of the Tour-Guides.fr platform is in principle free. The user bears the costs relating to technical access to the Tour-Guides.fr platform (for example internet access). The company Tour-Guides.fr is authorized to collect the amount fixed by an invoice in the name and under the mandate of the service provider..
4.5 The company Tour-Guides.fr transmits to the user any data regarding the use of a service from the service provider in accordance with the conditions in force (such as ticket data), after receiving them from the service provider.
4.6 The company Tour-Guides.fr does not guarantee the relevance of the data transmitted or the contribution of the services provided by the service providers since all the information communicated and transmitted comes from the data of the service providers or third parties, that Tour-Guides.fr is not able to verify in detail.

  1. Pay at Tour-Guides.fr

5.1 The payment to be made by the user for the services provided by the service provider falls within the application of the service contract concluded with the service provider.
5.2 The company Tour-Guides.fr is authorized to collect the amounts fixed by an invoice in the name and under the mandate of the service provider, since no derogatory provision is mentioned on the invoice. When the user has to pay a debt in a currency other than his own (foreign currency claim), the company Tour-Guides.fr may require the user to pay in their local currency and convert the foreign currency claim at the current exchange rate when the contract is concluded. The company Tour-Guides.fr can for this purpose invoice the user a suitable exchange commission.
5.3 The user's contacts, concerned by the service contract and its payment, are a contractual partner of the respective provider. The user can claim the reimbursement of a payment only from the respective provider. The reimbursement from the service provider can also be made by the company Tour-Guides.fr. In order to simplify the procedure for the user, it is recommended that communication be established through Tour-Guides.fr.
5.4 The user must log in in order to use the cash payment option. The user must enter correct information relating to the payment and in case of changes must immediately make these changes. Tour-Guides.fr may refuse the payment method designated by the user. The authorized means of payment for the respective service will be presented to the user during the booking process.
5.5 The user who has agreed to pay, consents to his payment information being used by the debtor for the collection of the payment. The company Tour-Guides.fr reserves the right to make the use of the payment function of the company Tour-Guides.fr subject to the verification of the required solvency of the user.

  1. The constitution of the prices of the company Tour-Guides.fr

6.1 All the prices displayed on Tour-Guides.fr are published by the service providers and subject to their own general conditions of sale..
6.2 These prices set by service providers may be subject to specific provisions relating, for example, to the cancellation and refund of payments that have been made. Please, before making a reservation, check precisely whether the respective service contract is subject to special provisions.

  1. The best price guarantee by the company Tour-Guides.fr

7.1 The company Tour-Guides.fr wants users to pay the respective service at the lowest possible price. If it should happen that users find the offer reserved via the company Tour-Guides.fr under the same titles (city, number of persons, availablity) and at a lower price on the Internet, the company Tour-Guides.fr would pay users unilaterally and voluntarily the difference between the price of the reservation made via Tour-Guides.fr and the lowest price available, found by the user on the Internet.
7.2 All special and promotional offers are qualified as such

  1. Duties and obligations of the user

8.1 The user is required to keep their registration data secret (his username and password) and not to allow a third party to access their space on the Tour-Guides.fr portal by means of their registration data. Use of space on the user's Tour-Guides.fr portal, will be charged to the latter.
8.2 After receipt of information relating to the services, the user can send the company Tour-Guides.fr any reservations in order to be redirected to the service provider.
8.3 The user will exempt the Tour-Guides.fr company from claims from third parties due to his use of the Tour-Guides.fr platform, unless these third parties are represented by the company Tour-Guides.fr.

  1. Availability and warranty

9.1 Availability, the quality or characteristics criteria or technical assistance for the Tour-Guides.fr platform were not required. The company Tour-Guides.fr can at any time and freely restructure, reduce or adjust the Tour-Guides.fr platform. The agreements between the user and the service provider as well as their arrangement are not affected by such modifications.
9.2 The company Tour-Guides.fr assumes no guarantee as to the relevance or completeness of the data made available by third parties (for example other providers).
9.3 The company Tour-Guides.fr assumes no guarantee as to the services offered by the service providers. The respective service provider acts as the user's interlocutor for questions and complaints relating to the service contract as well as its execution.
9.4 Insofar as there is no obligation between the company Tour-Guides.fr and the user, the company Tour-Guides.fr assumes no guarantee.

  1. The responsibility of the company Tour-Guides.fr

10.1 Insofar as Tour-Guides.fr has not given its explicit agreement to a contractual obligation with the user, it does not engage its responsibility for a reservation request from the user for the conclusion of contracts with the service provider who has benefited from the intermediation.
10.2 Without explicit agreement or guarantee on this subject, the company Tour-Guides.fr does not accept any responsibility for the services that have benefited from the intermediation. The company Tour-Guides.fr also does not accept any liability for breaches of the obligation to provide services and for bodily injury and material damage caused to the user as part of the services having benefited from the intermediation.
10.3 Any liability of the company Tour-Guides.fr for the violation of obligations regarding the intermediation of contracts is not affected by the provisions provided above.
10.4 The responsibility of the company Tour-Guides.fr with regard to the contractual obligations of the user is limited to the triple price of the tourist activities having benefited from the intermediation, except that :
• each violation of an essential obligation, the fulfillment of which initially allows a compliant performance of the intermediation contract or undermines the purpose of the contract.
• liability for injury to life, to physical integrity or health, caused by the user, are based on a negligent violation of the obligations of the company Tour-Guides.fr or an intentional or negligent violation of the obligations of a legal representative or an enforcement agent of the company Tour-Guides.fr.
• the liability of the company Tour-Guides.fr for other damage caused by the user results from a grossly negligent violation of the obligations of the company Tour-Guides.fr or from an intentional or negligent violation of obligations a legal representative or an auxiliary of execution of the company Tour-Guides.fr.
10.5 For simple negligence, the company Tour-Guides.fr is liable only for the violation of an essential obligation of the contract and only for foreseeable and typical damages. By essential obligations of the contract we mean, obligations, the fulfillment of which initially allows a compliant performance of the contract and the user can have faith in its compliance.
10.6 Limitations of liability do not apply in the context of a guarantee transmission, for attacks on life, bodily harm and damage to health as well as by the provisions guaranteed by the German Product Liability Code.

  1. Termination

Users can at any time, by blocking their user account, terminate their registration on the Tour-Guides.fr portal. The company Tour-Guides.fr can unilaterally terminate a recording within one week. Claims made beforehand are not affected. The right to extraordinary unilateral termination remains unaffected.

  1. Assessment function

12.1 Users have the possibility of having influence over the content displayed on the Tour-Guides.fr platform. Indeed, users have the possibility to write travel reports in the form of evaluations or adjustment of images ("User content"). Users are responsible for and guarantee the user content that they have adjusted in its entirety. You ensure the accuracy of the content and guarantee that it does not contain any misleading or inadmissible statements or data. Users guarantee that their content does not violate the rights of a third party. The company Tour-Guides.fr is not absolutely and in no way associated with user content but quite simply provides a platform.
12.2 The company Tour-Guides.fr may use user content, in various ways. It is for this purpose, among others, posting on the website, restructuring, shaping for clarity and better grammar, the integration of advertisements or other providers.
12.3 The company Tour-Guides.fr can, if necessary and freely, delete or re-adjust user content. The company Tour-Guides.fr can, for example, remove user content when the latter violates the principles of the company Tour-Guides.fr. The company Tour-Guides.fr is not required to keep copies of user content or to make such copies available. Tour-Guides.fr does not guarantee the confidentiality of user content.
12.4 The company Tour-Guides.fr, its sub-intermediaries and their associates (commercial) may display advertisements and additional information to user content on the website and together may also display additional media. Users cannot claim any compensation for such advertising.. Modifications concerning the nature and extent of such advertising measures remain reserved, a user does not have to be specially notified.
12.5 Users exempt Tour-Guides.fr from all claims from third parties, in their entirety (including the appropriate costs relating to the exercise and defense of a right) and at first request, emphasizing user content adjusted by the user with regard to the company Tour-Guides.fr. This applies even when the contentious content displayed on the Tour-Guides.fr platform is no longer available. This does not apply when the company Tour-Guides.fr is responsible for a violation of the law. Users should, in the event of a third party claim, at once, truthfully and exhaustively make available to the company Tour-Guides.fr, all the information necessary for the assessment of claims and for a defense.

  1. Data protection

13.1 The company Tour-Guides.fr collects and uses the personal data of users when they are necessary for justification, the composition and modification of the contractual relationship for the company Tour-Guides.fr between the user and the company Tour-Guides.fr.
13.2 As soon as the Tour-Guides.fr company intervenes in the communication for a service contract between the user and the respective provider, it sends the respective service provider the data necessary for this contract. The service provider processes and uses the data for the drafting of the contract, of the conclusion of the contract and the performance, under his sole responsibility. The identity of the respective provider is revealed on the booking dialogue.
13.3 You will find additional information in the provisions relating to data protection of the company Tour-Guides.fr on the following link : http://www.Tour-Guides.fr./privacy-policy.php.

  1. Modification of these general conditions

14.1 Tour-Guides.fr reserves the right to modify these general conditions at any time and without stating the reason. The Tour-Guides.fr company will make such modifications to consumers, modifications that the user is required to accept, taking reasonable account of the interests of both parties. This concerns, for example, cases relating to an infringement of equivalence, but also regulatory gaps and changes in the legal situation. Conditions that have been subject to modifications will be sent to users by e-mail no later than two weeks before their entry into force.. If a user does not dispute the validity of the general conditions within two weeks of receiving the email, the conditions that have been subject to modifications are considered accepted and therefore applicable. The company Tour-Guides.fr will particularly inform users, in the email containing the conditions that have been subject to modifications, the meaning of this two-week period.
14.2 The general conditions can be modified at any time and without preliminary announcement in order to be able to submit new subsequent uses., through intermediation. The new valid conditions apply respectively to each intermediation.

  1. Other conditions

15.1 These general conditions correspond to the sole agreement between the company Tour-Guides.fr and the user. There are no other arrangements.
15.2 The law of the Republic of France is applicable and the United Nations Convention on Contracts for the International Sale of Goods does not apply. If you made the reservation as a consumer and at the time of the reservation, your habitual residence is in another state, the choice as to the applicable law mentioned in sentence 1 will not affect the application of the mandatory standards of that other State. The Berlin courts have exclusive jurisdiction, insofar as the user is a trader within the meaning of the French Commercial Code or has no fixed domicile in France. This has no impact on courts considered imperatively competent by law.
15.3 If conditions relating to these general conditions should be or become null and void, the remaining conditions will not be affected.

III. General conditions of the provider of tours and other tourist activities

  1. Introduction

Part III of these general conditions applies to all contracts concluded between the service provider and users via the Tour-Guides.fr platform. This also applies when access to the Tour-Guides.fr platform has taken place via the partner platform of a cooperation partner or through it or via the platform of a sub-intermediary.

  1. True data

The data communicated via the Tour-Guides.fr platform must be true. The service provider reserves the right to withdraw from the contract or to exclude the user from participating in a service and to claim damages up to the cancellation costs in accordance with point 11 of part II of the general conditions, when the user has provided incorrect data.

  1. Presentation at the meeting point and compliance with the conditions

Arriving on time at the communicated meeting point is your responsibility. You yourself are responsible, if you come to work from abroad, bring your essential travel documents (passport etc.) and to respect the provisions relating to health etc..

  1. Additional conditions of participation or delivery

Insofar as the service provider agrees with you additional participation or delivery conditions to the general contractual conditions provided for in this part III, you yourself are responsible for complying with these additional conditions of participation or delivery. The service provider reserves the right to exclude a participant from the activity who does not meet these conditions.

  1. Binding force of the request

The contract between you or rather between the user who benefited from the intermediation and the service provider is carried out by means of the acceptance of your mandatory request by the service provider. By booking a tour or other activity, you submit to the service provider a mandatory offer to which you or the user who has benefited by you from the intermediation, are committed 5 working days. The service provider accepting your offer during this period, the legally binding contract is formed. You or the user who benefited from the intermediation will receive this notification by e-mail.

  1. Payment

The overall price agreed for the service having benefited from the intermediation of the company Tour-Guides.fr expires with the completion of the contract, namely the payment.

  1. Details on the right of withdrawal

The service provider informs that the right of withdrawal is not provided for by legal provisions for contracts relating to the provision of tourist services that have been concluded remotely (to know, via the Tour-Guides.fr platform). Only termination rights and termination rights, provided for by French law, existent.

  1. Liability for insurance

The price of the services does not take into account any insurance. It is your sole responsibility to submit sufficient insurance. The need to submit insurance varies depending on the activities booked.

  1. Unpaid benefits

If you or rather the user who benefited from the intermediation by you do not pay the reserved service in accordance with the agreed payment terms, while the provider is ready and able to provide the services in accordance with the contract and no right of retention is legally or contractually provided for on your part or on the part of the user who benefited from the intermediation, the service provider is authorized after payment reminder with due date, to renounce the contract and be responsible for you or the user who has benefited from the intermediation by you, the payment of the costs relating to the termination provided for in point 11.

  1. Message exchange

All messages between you or the user who has benefited from intermediation by you and the service provider are sent via the Tour-Guides.fr platform. It will be recommended for rapid treatment, to use exclusively the forms made available by the company Tour-Guides.fr.

  1. Cancellation guidelines

11.1 When you cancel yourself (cancel) of the activity, the conditions relating to cancellation, mentioned in the product description and on your voucher, apply. The Tour-Guides.fr company advises the user to carefully read the information contained in the product description.
11.2 If the description of your service provider's product should not mention any derogatory conditions relating to cancellation, the cancellation fees of the tourist activity provider amount to :
a. up to 96 hours before the start of the activity, full refund
b. after 96 hours before the start of the activity or in the event of a no-show for the activity, no refund.
11.3 You or the user who has benefited from the intermediation by you must always provide proof to the service provider that no damage has been caused or that only damage more insignificant than the flat rate required by the service provider, was caused.
11.4 The service provider reserves the right to claim concretely higher compensation instead of the previous package., insofar as the service provider proves that costs substantially higher than the respective applicable flat rate, were caused. In the present case, the service provider undertakes to concretely quantify the compensation claimed taking into account the costs saved and another application of the provision of services and to provide proof.
11.5 The reimbursement is made by the means of payment previously used. For credit cards with monthly fees, the amount will be credited at the end of the current accounting period. The repayment date depends on the credit card contract entered into by the user. The refund by bank transfer is made within seven working days.

  1. Extraordinary cancellation

The provider can, without respecting the deadline for cancellation, cancel the appointment set for the activity when weather conditions, administrative arrangements, strikes or other unforeseeable or unavoidable external circumstances (in particular force majeure events) do not allow or considerably complicate or compromise the performance of the activity. In this case, the price paid will be refunded.

  1. Exclusion from participation

The service provider is able to prohibit you from accessing an activity or to exclude you from it when your person does not meet the conditions for participation, when your participation would put you or other people in danger or otherwise disrupt the performance of the activity. This applies correlatively to the user who has benefited from the intermediation by you. In this case, reimbursement of the price paid cannot be made.

  1. Program changes

The service provider also reserves the right to make accessory program changes., when this decision is made due to unforeseeable or unavoidable circumstances.

  1. Other conditions

You will find other derogating conditions or provisions in the respective calls for tenders.

  1. Time zone

The service provider's time zone is binding on the setting of times and deadlines.

  1. Responsibility of the tour or tourist activity provider

The service provider is responsible for its services, in accordance with applicable law. The service provider is only liable when the latter is provided for by applicable law..

  1. Modification of these general conditions

The general conditions of the tour provider or other tourist activities can at any time and without preliminary announcement, be changed for subsequent bookings. The conditions in force apply respectively to each individual reservation. The user cannot claim, for later reservations, to the application of conditions that were previously applicable.

Host: https://www.o2switch.fr/

Contact details: Contact@tour-guides.fr

Tour Guides France
lace : 90360151600011
20 Beausejour Street
07440 Alboussière

European Commission offers platform for online dispute resolution (RLL), available at the following address : http://ec.europa.eu/consumers/odr/

Tour-Guides.fr is not bound to, neither willing to participate in dispute settlement proceedings before a consumer arbitration board.